FREQUENTLY ASKED QUESTIONS
Hey Queens, this is a list of frequently asked questions from the general public. Please browse the page to ensure that we have addressed all of your concerns. Please feel free to contact us at elegantehairboutique1@gmail.com if you have a specific question.
1
What is Virgin Hair?
Virgin hair is human hair that has not been chemically processed and is taken from a single donor. No colors, perms, bleaches, or harsh washes have been used on the hair. This can also be steamed processed, which is how deep wave, kinky curly, Italian curly, body wave, and other textures obtain their patterns by steam processing.
2
Does EHB Bundles Shed?
Like all 100% human hair, minimal shedding is normal and comparable to natural hair. However, our bundles are expertly crafted with reinforced wefts to minimize shedding and promote long-lasting wear. If the weft is cut, it is important to properly seal it to prevent hair from shedding from the weft. With proper installation and maintenance, Elegante Boutique hair retains its fullness, softness, and luxurious quality for years.
3
What is Elegante Boutique?
Elegante Boutique is a premium hair company founded on the belief that elegance is for everyone expressed through beautifully styled hair and thoughtfully chosen accessories. Our mission is to provide high-quality hair and accessories that distinguish us from other brands while consistently delivering exceptional products to our customers. Each item is carefully sourced to ensure superior softness, long-lasting durability, and a natural luster. Our hair can be bleached, dyed, styled, and worn for years with proper care. We believe beauty is an investment, and our goal is to deliver luxurious hair that enhances confidence and offers the timeless elegance you deserve.
4
How Long Does My EHB Hair Last?
With proper care, Elegante Boutique Hair can last 2–3 years. Gentle handling, regular conditioning, and professional installation help maintain its natural beauty and fullness. When properly maintained, all bundles and wigs can last up to 2–3 years. Treat this hair as you would your own for long-lasting results.
5
Can EHB Bundles Be Dyed and Bleached?
Yes! Elegante Boutique hair is made from 100% human hair which means it can be bleached, dyed or colored to achieve your desired look. For best results and to maintain the longevity of your hair, we recommend having this service performed by a professional stylist. With proper care after coloring, your extensions will remain soft, shiny and luxurious.
6
How Does Your Preorder System Work?
Pre-Orders
Pre-orders secure your item in advance and guarantee availability once restocked. After placing your order, you’ll receive a confirmation email. Orders are processed and shipped in the order received once inventory arrives. Tracking details will be sent when your package ships.
Pre-order processing takes 3–5 business days, with shipping taking 3–7 business days. Pickup or drop-off is available after processing. Website orders take 2–3 days to reach our system. To skip processing time, you may text your order and pay via Apple Pay, Cash App, or Zelle. For same-day needs, please message us or our Instagram for hair on hand.
Wigs and Bundles
Wigs process in 2–3 business days and ship within 5–7 business days. Order at least 2 weeks in advance for special occasions. Bundles typically process and ship within 24–72 hours, with delivery in 3–5 business days.
7
How Does Your Shipping System Work?
EHB only ships on business and weekends. If an ordering on a Friday, the order may not be shipped until Monday. Order at least two weeks prior to any event or special occasion to ensure delivery. If you need hair the same day, text or check our Instagram for hair on hand. Please read the shipping policy thoroughly before placing orders. Hair on hand can always be shipped! Shipping is normally 2-3 days depending on your location Overnight shipping is only available only for hair on hand.
